5y Offsite Notebook

Key Features

• Remote problem diagnosis and telephone support
• Prepaid shipment to HP repair center
• 3-5 business day offsite repair^[1]
• Prepaid return shipment

Reasons To Buy

Enjoy door-to-door service

HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.

Reduce your costs

For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.

Get high-quality support

HP’s expert technicians have the tools and resources to repair your equipment properly.

Description

Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.

Specifications

Features
Service type	Collect & Return
Number of years	5 year(s)
Type	Carry-in
Service time (hours x days)	9x5
Response time	72-168 h
On-site support	No
License quantity	1 license(s)
UNSPSC-code	81111812
Supplier features
Warranty type	S
Warranty coverage	In warranty
Support type	Pickup and return
Service method	Depot repair
Response time	Repaired within 3-7 business days
Place of service	Offsite
Logistics options	Courier pick up and return
Duration	5 years
Coverage period (months)	60
Coverage details	Standard workdays - 9 hours
Care Pack type	Electronic
Technical details
Number of years	5 year(s)
Type	Carry-in
Service time (hours x days)	9x5
Response time	72-168 h
On-site support	No
License quantity	1 license(s)
UNSPSC-code	81111812