Terms of service

THOMBY TECH LTD – TERMS OF SERVICE (UK)

Last updated: 20/10/2025

OVERVIEW

Welcome to Thomby! The terms “we”, “us” and “our” refer to Thomby Technology Limited (“Thomby”).
Thomby operates this website and online store, including all related information, content, features, tools, products and services (together, the “Services”), to provide you with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) explain your rights and responsibilities when using the Services.
By visiting or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Nothing in these Terms affects your statutory rights under UK consumer law.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years old (or the age of majority in your country of residence).
You agree that all information you provide is true, accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, images and colours may vary depending on your device and settings.
Descriptions and prices are subject to change at any time without notice. We may limit or discontinue products at our discretion.

Nothing in this section affects your rights under the Consumer Rights Act 2015 – goods must be as described, of satisfactory quality, and fit for purpose.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase the selected goods. Your order is accepted only when we send an order confirmation email.
If we cannot accept your order, we will notify you and refund any payment taken.

By placing an order, you confirm that you are purchasing for personal use and not for resale.
Your order is subject to our Refund & Returns Policy, which forms part of these Terms.

SECTION 4 – PRICES AND PAYMENT

All prices shown are in GBP (£) and include VAT. Delivery charges and any other costs will be shown before you confirm your order.
Prices may change from time to time but will not affect orders we have already accepted.

You agree to provide current, complete and accurate payment information. By submitting payment details, you confirm that you are authorised to use the chosen payment method.

SECTION 5 – DELIVERY AND RISK

We deliver to UK addresses (and other regions where specified). Delivery times are estimates only, but unless otherwise agreed, we will deliver within 30 days of accepting your order.
Risk in the goods passes to you once you (or someone nominated by you) physically receive the goods. Until then, we remain responsible for them.

If delivery is delayed for reasons beyond our control (e.g., courier strikes, extreme weather), we will inform you as soon as possible and take reasonable steps to minimise delay.

SECTION 6 – YOUR RIGHT TO CANCEL

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for most goods within 14 days after you receive them.
To cancel, contact us at hello@thomby.co.uk with your order details.

If you cancel within this period:

  • You must return the goods within 14 days of notifying us.

  • We will refund the full amount you paid, including standard delivery costs, within 14 days of receiving the goods back (or proof that you’ve sent them).

  • You are responsible for return postage costs unless the goods are faulty, damaged or not as described.

Your statutory rights to a refund or replacement for faulty goods remain unaffected.

SECTION 7 – INTELLECTUAL PROPERTY

All text, graphics, images, videos, logos, trademarks and other materials on our site are owned by or licensed to Thomby Tech Ltd.
You may use our content only for personal, non-commercial purposes. You must not copy, reproduce, distribute or modify our content without permission.

SECTION 8 – THIRD-PARTY LINKS AND TOOLS

Our Services may include links or access to third-party websites or tools. These are provided “as is” for your convenience.
We are not responsible for third-party content or services. Please review their terms and policies before engaging with them.

SECTION 9 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
By using our Services, you consent to this processing, including any transfer of data outside the UK where permitted by law.

SECTION 10 – FEEDBACK AND REVIEWS

If you submit reviews or feedback, you grant us a non-exclusive licence to use, reproduce, and display that content for marketing or service improvement.
You must not post unlawful, defamatory or misleading material. We may remove content that breaches these Terms.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally, information on our website may contain errors (e.g., pricing or description mistakes).
We reserve the right to correct any errors and, if necessary, cancel or amend orders affected by such errors, in accordance with consumer law.

SECTION 12 – PROHIBITED USES

You may not use our Services:

  • for unlawful purposes or to breach any UK laws;

  • to infringe intellectual property rights;

  • to harass, abuse, or harm others;

  • to transmit malware or spam; or

  • to interfere with the operation of the website.

We reserve the right to suspend or close any account violating these Terms.

SECTION 13 – TERMINATION

We may suspend or terminate your access to the Services if you breach these Terms.
Termination does not affect any rights or obligations that arose before the termination date.

SECTION 14 – OUR RESPONSIBILITY TO YOU

We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms or our negligence.
We are not responsible for loss or damage that is not foreseeable or that results from factors beyond our reasonable control.

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence,

  • fraud or fraudulent misrepresentation, or

  • your statutory rights regarding faulty or misdescribed goods under the Consumer Rights Act 2015.

SECTION 15 – INDEMNITY

If you use our site unlawfully or breach these Terms, you agree to reimburse us for any reasonable costs or losses we incur as a result.

SECTION 16 – SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the remaining sections will remain valid.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.
Any disputes may be brought before the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.

SECTION 18 – CHANGES TO THESE TERMS

We may update these Terms occasionally. If we make significant changes, we will post a notice on our website or contact you directly where appropriate.
Your continued use of the Services after changes take effect means you accept the new Terms.

SECTION 19 – CONTACT INFORMATION

Questions about these Terms should be sent to hello@thomby.co.uk.

Thomby Tech Ltd
2 Communications Road, Greenham Business Park, Newbury, Berkshire, United Kingdom, RG19 6AB
Company Number: 16698313