3 year Active Care Next Business Day Onsite Hardware Support

Key Features

• Predictive AI-powered insights and proactive onsite support
• End user alerts and automated IT ticketing
• Remote problem diagnosis and support
• Onsite repair or replacement, anywhere work happens

Reasons To Buy

Fast response times

Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Description

Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.^[1,2]

Specifications

Features
Service type	Next Business Day
Number of years	4 year(s)
Type	On-site
Response time	9 h
On-site support	Yes
UNSPSC-code	81111812
Supplier features
Warranty type	S
Warranty coverage	In warranty
Support type	Active Care
Service method	Onsite and Predictive Support
Response time	Next business day response
Place of service	Remote and Onsite
Duration	3 years
Coverage period (months)	36
Coverage details	Standard workdays - 9 hours
Care Pack type	Electronic
Technical details
Number of years	4 year(s)
Type	On-site
Response time	9 h
On-site support	Yes
UNSPSC-code	81111812