Upgrade from 1Y Basic Onsite to 5Y ProSupport Plus

Key Features

• Maximum uptime with predictive and self‑healing support - SupportAssist technology helps detect issues before users are impacted and can automatically create cases and run remediation scripts on eligible systems, reducing both incidents and time to resolution.
• Accidental Damage protection for real‑world use - Coverage for qualified drops, spills and electrical surges on supported devices helps customers avoid unexpected repair bills and device replacement costs, especially in high‑risk or highly mobile environments.
• Data control with Keep Your Hard Drive - If a covered drive fails, customers keep the drive and its contents while Dell replaces the hardware—supporting compliance, audit and data‑privacy requirements where sensitive data cannot leave the premises.
• Priority, 24x7 access to experts plus NBD onsite repair - Customers get around‑the‑clock priority routing to experienced ProSupport engineers and next business day onsite service after remote diagnosis for covered issues, helping resolve problems faster and minimize downtime.
• Lower IT burden and more predictable costs - By bundling advanced support, logistics, and protection in a single offer, ProSupport Plus reduces the volume and complexity of break/fix work for IT and helps avoid unplanned out‑of‑warranty expenses over the PC lifecycle.

Description

Dell ProSupport Plus for PCs is Dell’s most comprehensive support offer for client systems, designed to keep your fleet running at peak performance while protecting user productivity and sensitive data. Built on the foundation of ProSupport, ProSupport Plus adds accidental damage protection, Keep Your Hard Drive, and self healing, predictive support on eligible systems. With 24x7 priority access to in region experts, next business day onsite repairs after remote diagnosis, and automated issue detection and remediation, IT teams can dramatically reduce unplanned downtime and spend more time on strategic initiatives. ProSupport Plus is ideal for organizations that depend on their PCs every day and need maximum uptime, predictable costs, and stronger control over data security and device health.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Specifications

Features
Web support	Yes
Troubleshooting	Yes
Service type	ProSupport Plus
Service included	Parts and Labour
Parts replacement	Yes
Number of years	5 year(s)
Service time (hours x days)	24x7x365
Phone support	Yes
Compatibility	DELL PRO 15 ESSENTIAL PV15255 DELL PRO 14 ESSENTIAL PV14250 DELL PRO 14 ESSENTIAL PV14255 DELL PRO 15 ESSENTIAL PV15250
Technical details
Service included	Parts and Labour
Number of years	5 year(s)
Service time (hours x days)	24x7x365
Phone support	Yes
Compatibility	DELL PRO 15 ESSENTIAL PV15255 DELL PRO 14 ESSENTIAL PV14250 DELL PRO 14 ESSENTIAL PV14255 DELL PRO 15 ESSENTIAL PV15250